Grade 01
New
What it means
Brand overstock and past-season styles. Never worn.
What you might notice
Nothing. It arrives just as it left the brand.
Our conditions
Know exactly what you're getting.
Every item is listed with its condition. Here's what each one means.
Grade 02
Open Box
What it means
Unused, but the original packaging was opened, damaged, or is missing.
What you might notice
No box, bag, or hang tag.
Grade 03
Imperfect
What it means
New, with a small flaw from the factory or warehouse.
What you might notice
A small mark, pull, scuff, or stitching issue.
Returns
Often final sale. If an item can't be returned, it's marked Final Sale.
Before it's listed
How we inspect
-
01
Received
Each piece arrives at our warehouse and is logged.
-
02
Checked
Our team looks each style over before it goes live.
-
03
Graded
It's given one of our three conditions.
-
04
Listed
The condition is shown on the product page, so you know before you buy.
Can I return an Open Box or Imperfect item?
Yes, unless it's marked Final Sale. Returns follow our standard return policy.
Why is it so much less than retail?
Brands send us overstock and past-season styles they can't sell through their own stores, plus items with opened packaging or small flaws. Pricing them low keeps good clothes in use instead of in storage.
How do I know which condition an item is?
It's listed on the product page.
What does Final Sale mean?
Final Sale items can't be returned or exchanged. It's marked on the product page before you buy.