FAQ's

General

In order to be eligible for our Give Back program, we ask that you create an account. When you create your account you will immediately be able to participate in all the perks and benefits that make being a part of the Manymoons community so special! Your account is always secure and the information you provide will only be accessible by you.

Please visit our returns page for details.

Yes! You can return items to any of our stores.

For questions about your order, please Contact Us or email us directly contact@manymoons.com. Our Customer Service Team is available Monday-Friday from 9am-5pm EST.

You can find your order information on your account page. We will also send you a shipping confirmation email that includes tracking information. If you have any questions, you can Contact Us or email us directly at contact@manymoons.com

Manymoons partners with various composting and recycling service providers to properly manage the end of life of all of our products. A detailed breakdown of each products makeup is recorded within our systems during the buying process in order for our team to be able to properly sort, breakdown, and manage products at the end of their useful life. We primarily carry products made of mono-materials, such wool, linen, and cotton so that composting and recycling is streamlined.

We're here to help! Email us at contact@manymoons.com - our Customer Service team is available Monday-Friday, 9am-5pm EST.

Give Back Program

We reward conscious shopping! You will receive a 20% Give Back Credit based on the value of the original purchase price paid, when you Give Back the items you've purchased (not rentals) in saleable condition. Once your items are received at our warehouse, they will be inspected and credits will be issued to your account if the items are in saleable condition.

Our goal is to make participating in our Give Back program easy and convenient, therefore we do not charge a shipping fee for Give Back returns.

Yes! Just create your account and follow the return instructions. We will need some information from you in order to find the original purchase. The name of the person who gave you the gift will work! If you have any questions you can Contact Us or email our Customer Service Team directly at contact@manymoons.com.

To receive your Give Back credits you first need to create an account (if you don't already have one). Once your items are received at our warehouse, they will be inspected and credits will be issued if the items are in saleable condition. Once our warehouse receives your items, please allow 5-7 days for processing.

Great question! Our circular mission is focused on keeping items in use for as long as possible, ensuring they are properly managed through to end of life. Every item that is “given back” is carefully inspected for damages, laundered and mended before being placed into our preloved program. We guarantee that preloved items are in like new condition that you will be proud to have your family enjoy! For any item you return that is not in saleable condition, we will ensure proper recycling and/or composting - keeping items out of landfills.

No! Your credits never expire.

We think of our Give Back credit program as a lifetime credit, so there is no time limit. You can return for Give Back credits anytime 30 days after purchase.

No. We only accept items that have been purchase from Manymoons.

Our goal is to keep items in circulation as long as possible. We appreciate you taking good care of items so they can be enjoyed by future families… but we understand it happens, especially with little ones. You should still return those items to us, but if they are not in saleable condition you will not receive Give Back credits.

Please Contact Us or email contact@manymoons.com to request your free shipping label. Our Customer Service Team is available Monday-Friday 9am-5pm EST.