FAQs

Creating an account allows you to access your order history and participate in our Give Back program, along with other Manymoons account benefits.

Most eligible purchases may be returned if you submit a return request within 14 calendar days of receiving your order. Once your return label is issued, your package must receive an acceptance scan from the designated shipping carrier within five calendar days. Return and exchange eligibility may vary by product. Please visit our returns page for details.

For questions about your order, please Contact Us or email us directly customerservice@manymoons.com. Our Customer Service Team is available Monday-Friday from 9am-5pm ET.

You can view your order information in your Manymoons account. Once your order ships, we’ll also send you a shipping confirmation email with tracking information. If you have any questions, you can Contact Us or email us directly at customerservice@manymoons.com

We're here to help! Email us at customerservice@manymoons.com - our Customer Service team is available Monday-Friday, 9am-5pm EST.

We do not offer price adjustments on any purchases. Prices are subject to change without notice, and promotional discounts or sale prices cannot be applied retroactively to past orders. All prices listed at the time of purchase are final.

We’re always aiming to offer great value and recommend subscribing to our email list or following us on social media to stay informed about upcoming promotions and sales.

Some products, including third-party fulfilled, heavy, and bulk items, are excluded from our standard free-shipping offer and may incur additional shipping charges. Any applicable charges will be displayed at checkout.

You can view our full Shipping & Delivery Policy here.

Every product has a life beyond its first use. By giving back items, you help extend their lifespan, reduce the need for new resources, and support a circular economy that values reuse over waste. Return your items purchased from Manymoons in sellable condition and receive 20% of the purchase price paid as Give Back credit.
Your credits never expire!

Our goal is to make participating in our Give Back program easy and convenient, therefore we do not charge a shipping fee for Give Back returns.

Yes! Just create your account and follow the return instructions. We will need some information from you in order to find the original purchase. The name of the person who gave you the gift will work! If you have any questions you can Contact Us or email our Customer Service Team directly at customerservice@manymoons.com.

To receive your Give Back credits you first need to create an account (if you don't already have one). Once your items are received at our warehouse, they will be inspected and credits will be issued if the items are in saleable condition. Once our warehouse receives your items, please allow 5-7 days for processing.

No! Your credits never expire.

Eligible items may be submitted to our Give Back program beginning 30 days after purchase, and there is no expiration date after that.

No. We only accept items that have been purchase from Manymoons.

Our goal is to keep items in circulation as long as possible. We appreciate you taking good care of items so they can be enjoyed by future families… but we understand it happens, especially with little ones. You should still return those items to us, but if they are not in saleable condition you will not receive Give Back credits.

Please Contact Us or email customerservice@manymoons.com to request your free shipping label. Our Customer Service Team is available Monday-Friday 9am-5pm EST.