We work hard to get your Manymoons order to you as quickly as possible. Please review the information below for details on processing times, shipping rates, international orders, and items that may require special handling.

U.S. Shipping

We offer free standard shipping on eligible orders of $100 or more within the Continental U.S. Heavy and bulk items, third-party drop-shipped items, and certain specialty products may be excluded from free shipping.

Our standard shipping rate is $10 for eligible orders under $100.

Most orders are processed within 3–5 business days. Once your order ships, you’ll receive an email with tracking information.

Standard delivery typically takes an additional 3–5 business days after your order has shipped, depending on your location and carrier.

Please note:

• Orders generally ship from our New Jersey warehouse.
• Orders may be processed and dispatched Monday through Saturday; however, Saturdays, Sundays, and holidays are not included when calculating business-day estimates.
• During holidays, promotions, and other high-volume periods, processing may take a little longer.
• Some specialty products, including Surprise Boxes and Mega Mystery Boxes, may require additional processing time.
• If your order contains products fulfilled from different locations or brand partners, your items may arrive in separate shipments.

Order Cancellations

Orders can be canceled through your Manymoons account within 24 hours of purchase. Log in to your account, locate the order, and select the option to cancel.

International Shipping

International shipping costs and delivery times vary depending on the destination and carrier.

International delivery typically takes 1–10 business days after shipment, depending on the destination and shipping carrier.

Customers are responsible for any applicable customs duties, taxes, import fees, or other charges required by the destination country.

WE DO NOT ACCEPT RETURNS OR GIVE BACKS OUTSIDE OF THE U.S.

Heavy & Bulk Items

Heavy and oversized products, including furniture, home goods, and select toys, require special handling and are not eligible for our standard flat-rate or free-shipping offers.

Shipping charges for these items vary based on factors such as size, weight, and destination and will be calculated at checkout.

Third-Party & Drop-Shipped Items

Some products are fulfilled and shipped directly by one of our trusted brand or fulfillment partners. These items may have different processing times, shipping charges, and return or exchange requirements.

Processing & Delivery

Third-party fulfilled items may require additional processing time. Estimated shipping and delivery information will be provided at checkout when available and may vary based on the supplier’s fulfillment schedule and location.

If your order contains products from multiple partners or locations, you may receive your order in separate shipments. Tracking information will be provided for each shipment as it becomes available.

Shipping Costs

Third-party drop-shipped items are not eligible for our free shipping on orders of $100 or more offer and may incur separate shipping charges based on the item’s size, weight, supplier, or destination.

Any applicable shipping charges will be displayed at checkout before you complete your purchase.

If your order includes both products that qualify for free shipping and products fulfilled by a third-party partner, free shipping will still apply to the eligible items. Any additional shipping charges will apply only to the items that require them.

Product Availability

Availability of third-party fulfilled products is based on our partners’ inventory. In rare cases, an item may become unavailable after an order has been placed.

If this happens, we’ll contact you as soon as possible and provide available options, which may include a refund, store credit, or an alternative item.

Returns & Exchanges

Third-party fulfilled products may have different return or exchange requirements. Please review the product page for any item-specific restrictions before purchasing.

To request a return or exchange for an eligible third-party fulfilled item, please contact our Customer Service team within the applicable return window.

Delivery or Product Issues

While delivery and fulfillment of these products are handled by our third-party partners and carriers, we’re here to help. If your order is delayed, lost, arrives damaged, or you experience an issue with the product, please contact us and our team will work with the appropriate carrier or supplier to assist.

Product warranties, guarantees, and related claims for third-party fulfilled items may be subject to the individual supplier’s policies.

Need Help?

Have a question about your order or delivery? Contact us at customerservice@manymoons.com.

Customer Service is available Monday–Friday, 9am–5pm ET.