Returns & Exchanges
It's important to all of us at Manymoons that you love your purchase. If for any reason you're unhappy, we welcome returns and exchanges on eligible items.
Return and exchange eligibility may vary by product. Please review the product page for any item-specific restrictions before purchasing.
To be eligible for a refund to your original form of payment, you must submit your return request within 14 calendar days of receiving your order. Once your return label has been issued, the package must be dropped off with the designated shipping carrier and receive an acceptance scan within five calendar days. Returns that do not receive a carrier scan within this timeframe may be declined.
All items must be returned in new, unwashed, unworn condition with all tags intact and attached. Clothing sets, toys, and accessories must include all related parts and pieces. Resale items are subject to the requirements above and must be in unworn, like-new condition; eligibility varies by item, so please check the product page.
We do not accept returns or Give Backs outside of the United States.
Final Sale items are not eligible for returns or exchanges. For U.S. orders, if you experience an issue with the quality, fit, or condition of a Final Sale item, please contact customerservice@manymoons.com and our team will be happy to assist.
All returns and exchanges shipped back to our warehouse will incur a $10 processing fee unless otherwise noted in the product description. Certain products, including select Surprise Boxes and bulk-shipped items, may be subject to a $20 processing fee at our discretion. Processing fees may be waived at our discretion. Shipping charges are non-refundable.
We will inspect returned items and issue any refund within 10 business days of receipt at our warehouse. During holidays and other high-volume periods, processing may take longer. Once issued, your payment provider may take an additional 5 to 10 business days to post the refund.
Exchanges. You may exchange an eligible item for a different size, style, or color within the same timeframes above. If the exchange item costs more than the returned item, you will be charged the difference. If it costs less, the difference will be refunded to your original form of payment.
To start a return:
Log in to your account here to submit a return request directly from your order.
Need help or an exchange? Contact us at customerservice@manymoons.com. Customer Service is available Monday-Friday 9am-5pm ET.
FAQs
Most eligible purchases may be returned if you submit a return request within 14 calendar days of receiving your order. Once your return label is issued, your package must receive an acceptance scan from the designated shipping carrier within five calendar days.
Gift cards and Final Sale items are not eligible for return or exchange. We also do not accept returns or Give Backs for purchases outside of the U.S.
Items with all original tags intact and attached may be eligible for a full refund to the original form of payment, provided they meet our return requirements. If the tags have been removed, the item may still be eligible for a 20% Give Back Credit based on the product category and condition of the item.
Orders can be canceled through your Manymoons account within 24 hours of purchase. Log in to your account, locate the order, and select the option to cancel.
There is a $10 returns processing fee for all returns and exchanges shipped back to our warehouse, unless otherwise noted in the product description. Certain products, including select Surprise Boxes and bulk-shipped items, may be subject to a $20 returns processing fee at our discretion. Shipping fees are non-refundable.
No worries! If you have a Manymoons account, you can log in to view your order history. You can also search your email for your order confirmation.
If you still can’t locate your order, please contact us with the name and email address used to place the order, along with any other details that may help us find it.
If we’re unable to locate your purchase in our system, you may still be eligible for a Give Back Credit worth 20% of the original purchase price.
To start your online return, log in to your account here to submit a request directly from your order.
Exchange eligibility varies by product. Please contact customerservice@manymoons.com and our team will be happy to assist.
Items with all original tags intact and attached may be eligible for a full refund to the original form of payment, provided they meet our return requirements. If the tags have been removed, the item may still be eligible for a 20% Give Back Credit based on the product category and condition of the item.
Final Sale items are not eligible for return or exchange. However, for U.S. orders, if you experience an issue with the quality, fit, or condition of your item, please contact customerservice@manymoons.com and our team will be happy to assist.
