Returns & Exchanges
It's important to all of us at Manymoons that you love your purchase! If, for any reason, you're unhappy with your purchase, we welcome returns and exchanges.
Items may be returned for a full refund to your original form of payment within 14 days once you receive your order, accompanied with your receipt. Purchases being returned without a receipt will receive a 20% Give Back Credit based on the value of the original purchase price paid.
All returns must be in unwashed, unworn condition with all tags intact and attached. Clothing sets, toys, and accessories must include all related parts and pieces. For resale item returns, product must follow same as above and be unworn, like-new condition.
WE DO NOT ACCEPT RETURNS OR GIVE BACKS OUTSIDE OF THE US. ALL FINAL SALE ITEMS ARE INELIGIBLE FOR RETURNS OR EXCHANGES.
All returns shipped back to our warehouse will incur a $10 returns processing fee unless otherwise noted on the product's description. Shipping charges are non-refundable.
To start a return:
Log in to your account here to submit a return request directly from your order.
Need help? Contact us at customerservice@manymoons.com. Customer Service is available Monday-Friday 9am-5pm EST.
FAQs
You can return most purchases within 14 days of the purchase date.
Gift cards, Final Sale or items shipped outside of the US are not returnable. Additionally, any item that has been worn, washed, or does not have tags intact and attached cannot be returned for a full refund. These items will be eligible for a Give Back Credit.
There is a $10 returns processing fee for all returns shipped back to our warehouse. Shipping fees are non-refundable.
No worries! Hopefully you have created an account which provides both you and our team visibility to your purchases. If you don't have an account, we will make every effort to locate your purchase in our system. Your name, email, and date of your purchase will be helpful. If we are unable to locate your transaction you will still be eligible to receive Give Back Credit worth 20% of the value of the items at the time of the return. Give Back value may vary based on the product category.
To start your online return, log in to your account here to submit a request directly from your order.
Items may be returned for a full refund to the original form of payment if all tags are intact and attached. If the tags are not attached we are happy to take the items back and provide a 20% Give Back Credit based on the value of the original purchase price paid. Give Back value may vary based on the product category.
